Telecoms Support

We are here to support you every step of the way, as much or as little as you need, you decide.

We have one support level fit for everyone, you just decide the support hours and any bolt-on support you would like.

It’s that simple, just let us handle the rest.

Telecoms Phone System - The Business Broadband from One2Call - Stuart

We are here to support your Telecoms system whenever you need it.

When it comes to finding the best communication system for your business, it can be difficult. That’s why at One2Call our team of telecoms experts can develop bespoke packages that include everything your business needs including; the installation, management, and updating/upgrading of your systems if required.

Out team of expert engineers have experience with all of the major phone systems from all major providers (and more besides), from the latest phone systems on the market to many legacy PBX systems from the market leaders.

Thinking about a new Phone System?

As 3CX Platinum Partners, One2Call have the personnel and experience to be able to work with your business to recommend a new phone system solution to suit your businesses needs.

3CX provides Powerful, Professional Phone system features that are easy to use for all of your users.

It is a unified platform allowing your users to make & receive calls from a regular desk phone if required and also providing a powerful, full featured, Desktop App, Mobile App & Web Client for your users to use wherever they are. You may not need a typical desk handset anymore, as the 3CX Web Client & Desktop App have direct integration with headsets for you to be able make and receive calls without a desk phone.

Support as Standard

With every new system we install, we offer our fast, professional support as standard. We have a single service level across all of our packages, all you need to do is decide the support times that suit your businesses needs and if you would like any of our support bolt-ons for any hardware cover. It’s that simple!

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Support that is tailored for your business needs.

Business Telecoms Support for Everyone

Telecoms Support for Everyone

At One2Call we don’t limit ourselves by only supporting customers who have purchased a phone system though us, we also can offer support services for a range of telecoms products from a range of providers.

We understand that not everyone wants to, or needs to, update their phone system right away. Many Businesses are moving to a model where they will only support new systems as they do not have the engineers or experience to support older products. Whilst these are still in circulation, we understand that businesses still require support on these products until they are ready to change. Thankfully we we have engineers with a wealth of experience across all of these systems to ensure that you have the support you need.

NOTE: Please do note that, if you are using these older systems, the older ISDN/PSTN networks will be switched off by the close of 2025. A such, to continue using your phone system, you will need to upgrade to a newer system before this switch off date. Until this time we are happy to support your existing system.

Some of our Telecoms Support Solutions Include:

PBX, a Private Branch Exchange, allows all parts of a business to be communicated with using a single phone system. This could be done using some of the most popular PBX providers such as, 3CX, Mitel, Avaya, NEC, and many more.  

When it comes to the support and maintenance of these systems our experts are on hand who can sort anything from programming, fixing replacement parts, to cloud-hosted system support and guidance.  

One2Call believe that security is a need in all aspects of your business even when it comes to your phone systems. As modern phone systems are internet-enabled, it makes them just as vulnerable as your other devices so that why One2Call like to encourage the inclusion of phone system security within our customers’ packages as it can make a world of difference in the future in the protection of you, your business, and customer/clients.  

In addition to this phone systems are also exposed to telecoms specific hacking such as SIP hacking and toll fraud so covering your weak points in your systems is key. Our in-house experts will work with you to develop your security where it is needed to protect you from any possible threats now and in the future.  

VIOP are ways of making calls via your broadband connection using Internet Protocol (IP) technology. All the features included in a traditional phone system without the on-site hardware. However, they can end up being complicated systems and hard to administrate. 

Our team can help with uncomplicating your systems for you, which can involve releasing you from system contracts that are costing you more time than a phone system should, whilst we take over all your system administration for you.  

Taking away the stress of dealing with your phone system allows you to concentrate on what really matters, your work.  

Call recording software can often support a business in an important way, mainly by keeping track of customers/clients who engage with your business. The software is often a third-party-ad-on to the main system that can often be moved between different systems enabling you to protect your investment. 

Our in-house specialists will work with you to retain your call recorder and develop it into your new systems after reviewing its security levels and how it is maintained. This will give our experts insight how they can best integrate it into your new system and support your system going forward.  

As technology develops and moves forward it’s important to maximise all previous investments when it comes to your phone systems. When making the change to a new phone system, One2Call can manage all previous systems and the migration into your new one, saving money wherever possible.  

As a business if your phone system has reached the extent of its life, it may also cause confusion as to what to move onto. One2Call also offer expert guidance on what your business should move on to and how to best futureproof your company. 

Using the cloud can bring your business a significant amount of benefits, but how do you move? 

One2Call’s experts can plan out your move to the cloud to best fit into the timescale of your business. We can keep your existing telecoms system working whilst we make the transition, moving you to something that best fits your company.  

When transitioning we will minimise the disruption to your business, using all the tools we have at our disposal. To speak to a consultant about your smooth transition to cloud get in touch today. 

Building a Support Package tailored to your businesses needs.

When it comes to our Telecoms Support Services, we pride ourselves on a simple support package that is simple to most businesses requirements. However, we know that some businesses need that bit extra. This is why we have a number of different bolt on packages available to suit the needs of your business, and you can customise your support hours to suit your needs too, from support during standard (7-7 / 5) hours, to round the clock support. Our bolt- on and support hours include:

OneCare Respond

OneCare Respond is our comprehensive but cost-effective standard cover which includes: 

  • Unlimited system and handset programming.
  • All fault-related labour whether on-site or remote.
  • All handset repairs (where repair is possible).
  • Free replacements for damaged curly cords and handset leads.
  • Annual system review (for 3 & 5 year packages).

    OneCare Replace

    OneCare Replace includes everything included in OneCare Respond, plus:

    • Replacement of faulty parts within main PBX (phone server) for supported systems.
    • Replacement of faulty handsets. 

    Hardware cover is especially useful once your system is a few years old, or if you need to minimise possible system down time at all times. 

      Support Hours

      We offer packages based on support times, so you only have to pay for support when you need it! 
      Note: 7-7 / 5 is our Standard Support Offering

      1.   7-7 / 5 – Working hours, Excluding weekends. 
      2.   7-7 / 7 – Working hours, Including weekends. 
      3.   24/7/357 – Round the clock support, Excluding National and Bank Holidays. 
      4.  24/7/365 – Round the clock support, Including National and Bank Holidays. 

        We Compare Providers from our list of Partners to get the Best Service at the Best Price.

        We have a range of partnerships with the World’s leading providers to supply you with the most effective services when it comes to broadband, telecoms, mobile, and much more. Different brands offer different benefits which One2Call can tailor to your business so you can focus on what matters.

        Frequently Asked Questions

        Do I get WiFi Included?

        WiFi and Broadband are two separate things. Broadband is your connection delivered via fibre or copper cables to your business. Whereas Wi-Fi is technology that allows you to connect your wireless devices to the internet.  

        When your broadband is connected to your property a Router will allow the data to be used to connect devices to the internet. Some Routers (especially consumer Routers) will allow you to connect to the internet over Wi-Fi built in to the routers. However, in many cases, this built in WiFi may not be have a suitable range, capacity or speed to be suitable to most businesses. In this case most businesses will have separate wireless infrastructure to allow for a wide range of devices to connect to the internet over a large business footprint.  

        At One2Call we can also work with your business to asses your Wireless/Networking requirements, and we can recommend (and even install, manage and maintain) a solution to suit your business needs. 

        Is Security included with my Business Broadband?

        When it comes to your cyber security, One2Call offer a range of services to keep you covered from all angles. These can all be added onto your plan as extras when we build your tailor-made service.  

        How reliable is my Business Broadband?

        The reliability of your Business Broadband is dependent on a magnitude of factors. However, building an ultrareliable, ultrafast Business Broadband is most achievable with Full Fibre Broadband (FTTP) and Leased Lines, as its transmitting technologies allow signal to be passed directly to your business.  

        If you do have any issues, our broadband services come with industry leading SLA (Service Level Agreement) fix times to ensure that you can get your business back up and running as quickly as possible, and as we are carrier independent, we can also provide backup lines on separate connections or emergency connectivity options to vastly reduce your risk of any potential downtime. 

        What is Broadband Bandwidth?

        Bandwidth is best defined as the maximum data transfer rate referring to the maximum amount of data transfer per second not the speed of data transfer.   

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