3CX Business Phone System
3CX is a Modern, Full Featured, Easy to Use Phone System. Designed from the ground up to work for your business now and in to the future.
Unleash your phone system from your desk!
3CX works on Smartphone, Desktop, Web & Desk Phone at no extra cost.
How can a 3CX Business Phone System improve your business communications?
The requirements of business telecoms solutions are evolving rapidly. More businesses are looking for an; easy to use, full featured, flexible phone system that can work for the ever evolving business environment. That may be reducing costs by removing the need for desk phones by using a Desktop or Smartphone Application, or it may be to allow their users to work flexibly at the office or at home.
No longer do you have a big complex magic PBX in your office controlling your phone system. 3CX is a Powerful, Light weight Phone Systems that fits perfectly into your evolving IT Strategy, creating a simple system that is easy to manage from a centralised dashboard. As a full featured phone system you get all of the features that you would be used to from a classic on-premise phone system, and much more besides, such as; Web Chat, Video Calling, Video Conferencing, Microsoft Teams Integration and much more. 3CX allows you to untether your users from their desks by providing smartphone applications (iOS & Android) and even Desktop Applications (Windows & Mac), allowing you to use you phone system wherever you are around the world at no extra cost.
Migrating to, setting up, and using a 3CX Phone System is an easy process with our One2Call experts. A member of our team will work with you to understand what you currently have and what you need out of your phone system, we will set everything up for you, including any extras on your system.
When it comes to using the features of 3CX, with every installation, our team will show you the ropes and if you ever need any extra support our experts are always on hand. We also have an ever growing user-friendly library of instruction videos that will guide you how to use a variety of 3CX features, from the Basics, through to System Management.
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Why choose 3CX for the future of your Business Telecoms?
What is 3CX Phone System?
3CX Phone System is a modern, software-based, phone system that is designed to work for your ever evolving business needs, now and into the future.
With the upcoming ISDN/PSTN switch off scheduled for 2025, more businesses than ever are looking for a future proof telecoms solution that will suit their business needs. One2Call have partnered with 3CX as we have extensively tested and believe the quality of product (so much so that we use it ourselves). Our qualified 3CX experts can work with your business to understand your needs and build your business a bespoke 3CX solution to give you everything you need and more, with the option of a self-managed or hosted system that will be supported, monitored and updated by our experienced team here at One2Call.
What does 3CX include?
3CX is the perfect base for the future of your business’ telecoms solutions. It provides a a full featured phone system designed to be used for businesses of any size, from sole traders up to businesses with 100+ employees such as call centres, hotels and more. And when we say it is a ‘full featured’ solution, we mean that and far more.
3CX Includes
- FREE Web, Desktop & Smartphone Apps for all users.
- Video and/or Audio Conferencing.
- Unlimited Free Users & Extensions.
- Facebook Messenger & WhatsApp integration.
- Microsoft Teams Integration
- Security and Backups as Standard.
- Call Recording.
- Web Chat Integration.
- Easy integration with your current CRM or third part system.
- Much More!
What are the top 3CX Features & Benefits that our customers love?
Easy Management
3CX allows for all your business’ phone calls to be routed from one core outlet, providing best in class system management that is easy to use, regardless of your system management experience. It has never been easier to allow you to manage your phone system, set opening hours, voicemails, set up users and much more.
3CX Includes
- FREE Web, Desktop & Smartphone Apps for all users.
- Video and/or Audio Conferencing.
- Unlimited Free Users & Extensions.
- Facebook Messenger & WhatsApp integration.
- Microsoft Teams Integration
- Security and Backups as Standard.
- Call Recording.
- Web Chat Integration.
- Easy integration with your current CRM or third part system.
- Much More!
Affordable & Scalable
3CX is scalable for businesses of all sizes, from sole traders to businesses with more than 100 employees. And the affordable licensing model gives you unlimited users and extensions with no extra costs, meaning that your phone system can grow as your business grows. 3CX also includes powerful features at all levels, meaning that Call Centres and even Hotels can take advantage of industry leading features for their industry.
Other Benefits Include
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- Unlimited Users & Extensions.
- Use many existing IP Phones.
- No bolt-ons, just license editions.
- Simple Administration.
- Free calls between Offices and Users, Even from Home.
- Call using Web Browsers, Desktops & Mobile Apps anywhere in the world for FREE.
Live Web & Social Chat
Allow your website to offer ‘live chat’, where customers can call you free from your website. Also have systems that allow you to instantly respond to Facebook messages and send out SMS to send customers reminder or updates allowing for a more unified phone system.
Key Benefits Include
-
- Receive and respond to Facebook & WhatsApp Messages
- Use SMS to send customers reminders or updates
- Offer ‘live chat’ on your business’ website, to allow customers to initiate a conversation for free.
- Handoff Chats between users internally.
- Integrate Live Chat with Audio & Video Calling.
Microsoft Teams Integration
Integrate 3CX with your Microsoft Teams for a seamless cost effective alternative to Microsoft 365’s expensive calling plans. Allowing your employees to benefit from seamless, unified; call queues, advanced reporting, website live chat, live chat integration and much more.
Other Benefits Include
-
- Save on Microsoft Teams calling plans.
- Sync Microsoft Team accounts with 3CX phone systems.
- Dial out when remote using free apps on iOS/Android
- Easier management of call queues and call routing.
- Evaluate User Performance with call reporting for call times, dropped calls, unanswered and much more.
Your Phone Everywhere
FREE Apps for iOS & Android means that your business is never left unattended. You can make and receive calls through the 3CX app for free from anywhere in the world. And unlimited free internal calling means that you can always get in contact with anyone in the business.
Where can you use 3CX?
Key Benefits Include:
- Take your extension anywhere
- Update your work status to show your availability at any given time
- Internal calls use wifi or 4G, not your call minutes
- Remotely manage the system and users from anywhere
- System is ideal for remote working
FREE Apps to use anywhere in the world:
Smartphone Apps
- Android & iOS for calling or web conferencing.
- Take your extension anywhere.
- Show live status to your colleagues for intelligent call routing.
- Internal calls use wifi or 4G, not your call minutes.
- Push notifications save battery life.
Windows & Mac Apps
- Click-to-call from desktop or browser with CTI mode.
- Integrate directly with your CRM, including customer records pop-up.
- Receptionist view allows visual drag-an- drop for quick call routing.
- Report automatically on customer and agent activities.
- Includes Wallboard and Q-Manager view.
Web App
- Call from a browser on any device.
- Or use browser to control calls but use handset or smartphone for calling.
- Send unique link to customers to call you using WebRTC to avoid call costs.
- Extensions for Chrome and Edge give extra functionality.
Microsoft Teams Integration
Integrate 3CX with your Microsoft Teams for a seamless cost effective alternative to Microsoft 365’s expensive calling plans. Allowing your employees to benefit from seamless, unified; call queues, advanced reporting, website live chat, live chat integration and much more.
Other Benefits Include
-
- Save on Microsoft Teams calling plans.
- Sync Microsoft Team accounts with 3CX phone systems.
- Dial out when remote using free apps on iOS/Android
- Easier management of call queues and call routing.
- Evaluate User Performance with call reporting for call times, dropped calls, unanswered and much more.
What are some of the other advantages of a Leased Line?
When it comes to learning the software after installation our experts will give you a full guide on how to operate it and maximise the positive influence it can have on your business. However, sometimes it’s never that easy. That’s why our team at One2Call have created free 3CX training videos to guide you step by step on different areas of the software. All videos are split have been categorised into level of detail so as you learn the basics you can then build on that, so you don’t go into an information overload. These videos are updated regularly and we are constantly adding to our library so stay tuned to see more or even request for a video to be added.
Introduction
Our introduction videos guide a user on the basics of a 3CX Phone System. You will be able to learn how to log in to your web, desktop and mobile apps, add contacts, make phone calls and much more.
Intermediate
Here you will learn how to customise your experience, transferring calls, managing your user profile, changing your availability, change your audio sources for headphones, microphones & speakers, set personalised call rules and much more.
Advanced
Our how to videos also cover setting call forwarding rules as well as setting or recording personal voice messages, which adds a bit of personalisation to your account. These videos also guide you on how to log in and out of call queues.
Expert/Management
Further knowledge about the systems is shown in how to set advanced availability options and any further knowledge you need, or any question left to be answered our experts are on hand to guide you.
We Compare Providers from our list of Partners to get the Best Service at the Best Price.
We have a range of partnerships with the World’s leading providers to supply you with the most effective services when it comes to broadband, telecoms, mobile, and much more. Different brands offer different benefits which One2Call can tailor to your business so you can focus on what matters.
Frequently Asked Questions
Do I get WiFi Included?
WiFi and Broadband are two separate things. Broadband is your connection delivered via fibre or copper cables to your business. Whereas Wi-Fi is technology that allows you to connect your wireless devices to the internet.
When your broadband is connected to your property a Router will allow the data to be used to connect devices to the internet. Some Routers (especially consumer Routers) will allow you to connect to the internet over Wi-Fi built in to the routers. However, in many cases, this built in WiFi may not be have a suitable range, capacity or speed to be suitable to most businesses. In this case most businesses will have separate wireless infrastructure to allow for a wide range of devices to connect to the internet over a large business footprint.
At One2Call we can also work with your business to asses your Wireless/Networking requirements, and we can recommend (and even install, manage and maintain) a solution to suit your business needs.
Is Security included with my Business Broadband?
When it comes to your cyber security, One2Call offer a range of services to keep you covered from all angles. These can all be added onto your plan as extras when we build your tailor-made service.
How reliable is my Business Broadband?
The reliability of your Business Broadband is dependent on a magnitude of factors. However, building an ultrareliable, ultrafast Business Broadband is most achievable with Full Fibre Broadband (FTTP) and Leased Lines, as its transmitting technologies allow signal to be passed directly to your business.
If you do have any issues, our broadband services come with industry leading SLA (Service Level Agreement) fix times to ensure that you can get your business back up and running as quickly as possible, and as we are carrier independent, we can also provide backup lines on separate connections or emergency connectivity options to vastly reduce your risk of any potential downtime.
What is Broadband Bandwidth?
Bandwidth is best defined as the maximum data transfer rate referring to the maximum amount of data transfer per second not the speed of data transfer.
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